Shipping & Delivery Policy

1. Shipping Locations

We deliver our premium furniture collections to Ludhiana, throughout Punjab, and to major select locations across India. If you reside in a remote area or a location not covered by standard logistics routes, please contact us at info@royalfurnisher.in before placing your order to confirm delivery availability.

2. Shipping & Delivery Charges

Shipping rates are determined based on the size, weight, and volume of the ordered furniture, as well as the delivery location:

• Shipping charges are displayed during checkout prior to payment.
• Any local municipal taxes, octroi, entry taxes, or state-specific regulatory fees (if applicable) are to be borne by the buyer at the time of delivery.

3. Delivery Timelines

We aim to deliver your furniture in pristine condition within the following timelines:

• Standard Furniture Products: Delivered within 7 to 15 business days from the date of order confirmation.
• Custom-Made & Handcrafted Furniture: Since customized orders require precision design, selection of premium wood, and handcrafting, they are typically delivered within 3 to 6 weeks. We will keep you updated on the progress of your order.
• Please Note: Delivery times are estimates and may occasionally be delayed due to unforeseen logistical challenges, extreme weather conditions, or public holidays.

4. Delivery & Assembly Process

To ensure a smooth delivery experience for heavy furniture items:

• Our delivery partners will contact you in advance to coordinate a suitable delivery time slot.
• Standard delivery is limited to the ground floor or elevator-accessible floors of the building. If stairs are required for higher floors and elevator access is unavailable or too small, additional handling charges may apply.
• If the product requires installation or assembly (such as luxury beds or wardrobes), our assembly technicians will perform it either at the time of delivery or schedule a visit within 24-48 hours of delivery.

5. Inspection & Transit Damage

Your satisfaction is our priority. Please follow these steps upon delivery:

• Inspect the product thoroughly in the presence of the delivery person before signing the Proof of Delivery (POD) receipt.
• If you notice any packaging damage or product defects, note it down clearly on the delivery receipt (POD) as "Damaged on Arrival" and take clear photos/videos of the package and item.
• Immediately contact our support team at +91 81467 25806 or email us at info@royalfurnisher.in within 48 hours to help us resolve the issue.