Cancellation & Refund Policy
Last Updated: May 09, 2026
1. Order Cancellation
At Royal Furnisher, we understand that plans can change. You can cancel your order under the following terms:
- Standard Products: You can cancel your order within 24 hours of placement for a full refund. Cancellations after 24 hours but before dispatch may incur a restocking fee.
- Customized & Made-to-Order Furniture: Since custom orders are handcrafted to your specific dimensions, material choices, and designs, they cannot be cancelled, modified, or refunded once production begins (typically 48 hours after order confirmation).
- Dispatched Orders: Once an order has been dispatched from our facility, it cannot be cancelled.
2. Damaged or Defective Items
We take pride in our craftsmanship and quality checks. However, if your product arrives damaged, defective, or is incorrect, please notify us immediately:
- Report any issues within 48 hours of delivery by emailing us at info@royalfurnisher.in or calling us at +91 81467 25806.
- Please provide your order number, clear photographs, and a short video of the damage or defect.
- Once verified, we will arrange for a prompt repair, part replacement, or complete product replacement at no additional cost to you. If a replacement is unavailable, we will issue a full refund.
3. Returns & Exchanges
For standard, non-customized items, we offer a 30-day return window:
- Items must be returned in their original packaging, unused, unassembled, and in the same brand-new condition as received.
- Returns will only be accepted after a confirmation from our customer support team.
- Please note that shipping charges for returns (unless the item was delivered damaged or defective) are the responsibility of the customer.
4. Refund Process
Once your returned item is received at our warehouse and passes our quality inspection, we will process your refund:
- Refunds will be credited to the original payment source (credit/debit card, net banking, UPI, or wallet) used during checkout.
- The refund amount will reflect in your account within 7 to 10 business days, depending on your bank's processing times.
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after bank details are provided by the customer.